With ExpandIT Mobile Service Management your organization will be able to minimize these costs while at the same time providing service employees, as well as managers, with up-to-date information. In addition, each service employee will only receive service requests that are relevant for her/him.

Service requests from customers are typically entered directly in your administrative back-end system as service orders. The requests are synchronized to the service employee’s mobile device and she/he will be able to take action immediately. The service order includes all crucial information, including the customer’s name, address, the service priority, the customer’s preferred appointment date and time, and, of course, a description of the problem.

As the work is completed, the service employee records all important service information such as type of service, fault reason, fault area, symptom, solution and quantity on her/his mobile computer. Furthermore, the service employees can add onsite requests which supplement the ones that already exists in the back-end system during synchronization. This contributes to invoicing the customer correctly and for the actual costs without demanding extra resources in your administration.

When the service job is done the customer may sign off on the registered resources.

For more information, or a personalized demonstration, contact your ExpandIT Partner or sales@expandit.us

The service employees will be able to receive service requests as well as report registrations to the administrative back-end system using virtually any web browser or Windows powered device such as those seen here.